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Helpdesk Software by Freshdesk Cookie policy

Why we love Cookies

We use cookies to try and give you a better experience in Freshdesk.

You can learn more about what kind of cookies we use, why, and how from our Privacy policy. If you hate cookies, or are just on a diet, you can disable them altogether too. Just note that the Freshdesk service is pretty big on some cookies (we love the choco-chip ones), and some portions of Freshdesk may not work properly if you disable cookies.

We’ll also assume you agree to the way we use cookies and are ok with it as described in our Privacy policy, unless you choose to disable them altogether through your browser.

This Knowledgebase is licensed by the owner of the relevant web domain and uses HTTP cookies for essential functionality and to improve your experience. Click here for more information about the cookies used. Please refer to this site’s Cookie Policy for more information.

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Your Privacy

We use cookies to give you a better experience in Totara Support

You can learn more about what kind of cookies we use, why, and how from our Privacy Policy. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings in our cookie banner to change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. For more details, check out our Privacy Policy link below.

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Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems, but do not store any person information. They are usually set in response to your actions that triggers a request for services, such as setting your privacy preferences, logging in or filling forms. You can change your browser settings to alert you about these cookies, but some parts of the Website may not work.

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Strictly Necessary Cookies List of cookies

Name Host Duration Description

_x_w thinklearning.freshdesk.com Session Contains the shard ID at which the account runs on.

_x_m thinklearning.freshdesk.com Session Contains the state of the shard.

_helpkit_session thinklearning.freshdesk.com Session Your secret key for verifying cookie session data integrity. If you change this key, all old sessions will become invalid!

helpdesk_node_session thinklearning.freshdesk.com Session An encrypted hash that stores the secret key and id of the login attempt.

user_credentials thinklearning.freshdesk.com 2 months Used for user authentication.

wf_order thinklearning.freshdesk.com Session Used to check in which the order the tickets are filtered for custom ticket filters eg: due_by, agent_responded_at, requester_responded_at, etc.

wf_order_type thinklearning.freshdesk.com Session Used to check if the order is ascending or descending for custom ticket filters.

wf_filter thinklearning.freshdesk.com Session Denotes which filter is applied for the tickets list.

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